How We Work
Version 1.0 | Effective date: 9 November 2026
How We Work
This page provides information on the manner in which Explorify LLC ("Explorify") presents Travel Products, earns its revenue and handles reviews, in accordance with Directive 2005/29/EC as amended by Directive (EU) 2019/2161, Regulation (EU) 2019/1150 and the guidance of the US Federal Trade Commission. Capitalised terms have the meanings given to them in the Terms and Conditions.
1. OUR ROLE
1.1 For Private Journeys, Explorify acts as organiser and is responsible for the performance of the travel services included.
1.2 For Single Travel Products, Explorify acts as booking agent for the Supplier. The contract for the performance of the Travel Product is concluded with the Supplier, and the Supplier's identity is displayed before payment and stated in the confirmation.
1.3 Suppliers are businesses acting in the course of their trade. Consumer protection law applies to your contract with them.
2. HOW WE EARN MONEY
2.1 Explorify earns revenue from: (a) the Service Fee displayed separately before payment; (b) commission paid by certain Suppliers on Bookings; and (c) the margin between the net rate charged by a Supplier and the price of a Private Journey.
2.2 Payment of commission by a Supplier does not affect the price you pay for a given Travel Product, which is the price displayed before payment.
3. RANKING OF SEARCH RESULTS
3.1 Unless you select a different sort order, search results for flights and accommodation are ranked by default according to the following main parameters, in descending order of importance: (a) relevance to your search criteria, including dates, destination and number of travellers; (b) total price; (c) for flights, total journey duration and number of connections; (d) for accommodation, distance from the searched location, guest rating and the Supplier's cancellation conditions; and (e) availability at the time of the search.
3.2 Explorify does not accept payment from Suppliers for a higher ranking. Where a result is promoted or sponsored, it will be clearly labelled as such.
3.3 You may change the sort order and apply filters, including by price, rating, duration, number of stops and cancellation conditions.
4. PRICES
Prices are charged in United States dollars. The price displayed includes the Service Fee and all mandatory fees notified by the Supplier, save for local taxes payable on site, which are disclosed separately before payment. Any amount displayed in another currency is indicative only.
5. REVIEWS
5.1 Reviews published on the Website are submitted by customers who have completed a Booking with Explorify. Explorify invites reviews by email after travel and verifies that the reviewer holds a Booking reference before publication.
5.2 Explorify publishes positive and negative reviews alike and does not offer any incentive for a favourable review. Reviews are removed only where they breach clause 4.7 of the Terms and Conditions, for example because they contain unlawful, offensive or personal content or do not relate to an actual experience.
5.3 Reviews displayed through third-party platforms, such as Google or Trustpilot, are subject to the verification procedures of those platforms.
6. CONTACT
Questions concerning this page may be addressed to [email protected].