Terms & Conditions

Last updated: October 30, 2026

These terms apply to every journey, flight, hotel or other travel service you book with Explorify, whichever Explorify group company you deal with. Please read them before you book. Your contract is always with Explorify LLC, New York.

1. Who we are

1.1 Explorify LLC is a limited liability company formed in the State of New York, USA, with its office at 954 Lexington Ave. #1062, New York, NY 10021, United States ("Explorify", "we", "us").

1.2 Explorify LLC leads a group of companies that use the Explorify name: Explorify sp. z o.o. (Warsaw, Poland). They may talk to you, send you payment requests, receive payments or support your journey on our behalf.

1.3 Whichever Explorify company you deal with, your contract is with Explorify LLC (New York), and Explorify LLC is responsible to you under these terms. A payment received by another Explorify company is received on our behalf and counts as payment to us.

1.4 Reservations and tickets for every booking are made and issued from the United States.

1.5 You can reach us at [email protected] or +1 (431) 533-9900.

2. How a booking works

2.1 We send you a written proposal with the itinerary, what is included, the price and any special supplier conditions. A proposal is not a booking. Prices and availability can change until we confirm your booking in writing.

2.2 Your booking is confirmed when (a) you accept the proposal in writing, (b) we receive your deposit, and (c) we send you a written booking confirmation. Please check the confirmation and tell us straight away about any error, including in names, which must match passports.

2.3 The person who makes the booking (the "lead traveler") accepts these terms for everyone in the party and must be at least 18. The lead traveler is responsible for sharing these terms and all travel information with the other travelers.

2.4 We may decline a booking. If we do, we refund anything you have paid us for it.

2.5 Our AI tools (the journey designer, journey match and concierge) produce drafts and general information only. Nothing they produce is an offer or a booking. A specialist reviews every itinerary and makes every reservation.

3. Prices and payment

3.1 Prices are in US dollars unless your proposal or payment request says otherwise, and are per person based on the room and traveler numbers in your proposal.

3.2 A deposit of 25% of the total price is due when you accept the proposal. The balance is due no later than 60 days before departure. If you book within 60 days of departure, the full price is due when you book. Some suppliers (for example gorilla permits, expedition voyages and some flights) require earlier or full payment; your proposal will say so.

3.3 If you do not pay the balance on time, we may treat the booking as cancelled by you and apply the cancellation charges in section 4.

3.4 After we confirm your booking, we will not increase the price except for changes in government taxes, fees or permit charges, fuel surcharges imposed by carriers, or exchange-rate movements for services priced in other currencies. We will tell you of any increase as soon as we can. If an increase is more than 8% of the total price, you may cancel and receive a full refund of what you have paid us, less any non-refundable supplier costs we have told you about in writing.

3.5 How to pay. You may pay by bank transfer or by card through a secure payment link. Our bank details are never published on our website. Our finance team sends them only by email from [email protected], and only after you have asked or accepted a proposal. Before you send money, please confirm the details by calling +1 (431) 533-9900. We will never change our bank details by email, text or messaging app. Bank transfer fees are paid by the sender. Card payments through Stripe carry Stripe's processing fee. For US cards this is currently 2.9% plus $0.30 per payment; international cards add 1.5%, and a further 1% applies where the payment currency differs from ours. The exact amount is shown before you pay.

3.6 Where your payment goes. Bank transfers are received by Explorify LLC (New York). Card payments made through our Stripe payment links are processed and received by Explorify sp. z o.o., Warsaw, Poland, on behalf of Explorify LLC, so your card statement may show that name. In every case your contract and our responsibility to you remain with Explorify LLC (New York).

3.7 Your receipt shows the company that received the payment and the currency. If your payment request is in a currency other than US dollars, the amount shown on it is the amount due.

4. If you cancel

4.1 You may cancel at any time by writing to [email protected]. Cancellation takes effect when we receive your email.

4.2 The charges below apply, as a percentage of the total price of the booking, plus any extra supplier charges described in 4.3:

4.3 Some parts of a journey have stricter rules, such as non-refundable flights, gorilla and other permits, expedition voyages, peak-season lodges and exclusive-use villas. We will list these in your proposal before you book, and their charges apply in addition to or instead of 4.2, whichever is higher.

4.4 Refunds are made to the original payment method promptly after cancellation, unless a supplier's refund to us takes longer, in which case we refund promptly after we receive it.

4.5 We strongly recommend travel insurance that covers cancellation from the day you pay your deposit (section 8).

5. If you want to make changes

5.1 We will do our best to make changes you ask for. We may charge a change fee, plus any supplier charges, which we will tell you before you confirm.

5.2 A change of travel dates within 30 days of departure, or a change that reduces the price significantly, may be treated as a cancellation and a new booking.

5.3 You may transfer your booking to another person if the supplier allows it, if you tell us in good time before departure, and if you pay any supplier charges. You and the new traveler remain responsible for any unpaid amounts.

5.4 Flights. Airline tickets follow the airline's own fare rules on changes, cancellations, baggage and refunds, which we will give you before ticketing. Name changes are usually not possible. Airlines may change schedules; we will help you with any change, but the airline's conditions apply.

6. If we change or cancel your booking

6.1 Sometimes we need to change a confirmed booking, for example if a lodge closes or a flight schedule changes. If the change is minor, we will tell you as soon as we can. If it is significant, you may accept it, accept an alternative of similar or higher standard, or cancel for a full refund of what you have paid us.

6.2 If we cancel your booking for reasons other than your non-payment, we will offer you a comparable alternative or a full refund of what you have paid us.

6.3 We are not required to pay compensation where a change or cancellation is caused by events beyond our control (section 10).

7. Passports, visas and health

7.1 You are responsible for holding a valid passport (usually valid for at least six months after your return, with blank pages), any visas or travel authorizations, and any vaccinations or health documents your journey requires. We will give you general guidance for US citizens, or for your nationality if you tell us, but requirements change and the final responsibility is yours.

7.2 Please tell us before booking about any medical condition, disability, dietary need or mobility limitation that may affect your journey, so we can check it is suitable. Some activities (walking safaris, gorilla treks, expedition landings) have age and fitness requirements.

8. Travel insurance

Comprehensive travel insurance is strongly recommended for every journey. It should cover medical costs, emergency evacuation and repatriation, cancellation and curtailment, personal liability, and baggage. Please send us your policy details before departure. We are not responsible for costs that insurance would have covered.

9. Our responsibility to you

9.1 We arrange your journey with reasonable skill and care, and we choose suppliers carefully. Hotels, lodges, airlines, ground operators and guides are independent suppliers and their own terms also apply. Explorify group companies are not third-party suppliers: where they help deliver your journey, we remain responsible for their work.

9.2 We are not responsible for loss, injury, damage or delay caused by you or your party, by a third party not connected with your booking, or by events beyond our control (section 10).

9.3 Our total liability to you in connection with a booking is limited to the total price you paid for it. This limit does not apply to death or personal injury caused by our negligence, to fraud, or to any liability that cannot be limited by law.

9.4 Where an international convention (such as the Montreal Convention for air travel) limits a supplier's liability, our liability is limited in the same way.

10. Events beyond our control

Neither you nor we are responsible for failing to perform these terms because of events beyond reasonable control, such as natural disasters, epidemics, government action, war, civil unrest, terrorism, strikes, airport or air traffic problems, or severe weather. We will tell you as soon as we can and do what we reasonably can to help.

11. Your conduct

Please respect local laws, customs, wildlife and the instructions of guides and crew. If a traveler's behavior puts others at risk or seriously disrupts a journey, a supplier or we may end that traveler's arrangements without refund.

12. Photos and reviews

We will not use your name, photos or words in our marketing without your written consent. If you leave a public review, we may reply to it publicly without sharing your booking details.

13. Complaints

13.1 If something goes wrong during your journey, please tell the supplier and us at once so we can try to fix it there and then. Our 24/7 number is in your travel documents.

13.2 To make a formal complaint, write to [email protected] or use the form on our Legal & Complaints page, ideally within 28 days of your return. We will acknowledge it promptly with a reference number and aim to reply in full as soon as we can.

14. Intellectual property

The content of this website, including text, itineraries, images we own and our logos, belongs to Explorify LLC or its licensors. You may not copy or reuse it commercially without our written permission.

15. Governing law and disputes

15.1 These terms are governed by the laws of the State of New York. Any dispute will be heard by the state or federal courts located in New York County, New York.

15.2 Before starting any legal proceedings, please write to [email protected] so we can try to resolve the matter in good faith within 30 days.

15.3 Nothing in these terms limits any right you have under the mandatory consumer law of the place where you live.

16. General

These terms and your booking confirmation are the whole agreement between you and us for the booking. If any part is found unenforceable, the rest remains in force. We may send notices to the email address on your booking. These terms are written in English; any translation is for convenience only.

17. Contact