Privacy Policy

1. Who We Are

This Privacy Policy applies to Explorify LLC ("Explorify," "we," "our," or "us"), a limited liability company registered in the State of Delaware, USA.

Registered Offices:

• HQ: 54 State Street, Suite 804, #17448, Albany, NY 12207, United States
• LLC: 16192 Coastal Hwy, Lewes, DE 19958, United States

Contact: [email protected] | +1 (431) 533-9900

2. Information We Collect

We collect the following categories of personal data when you use our website or enquire about our services:

• Identity Data: First name, last name, title, date of birth, passport details (where required for bookings).
• Contact Data: Email address, telephone number, billing address, delivery address.
• Financial Data: Payment card details (processed securely by third-party payment processors; we do not store full card numbers).
• Transaction Data: Details of services you have purchased from us, including travel dates, destinations, and booking references.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Profile Data: Your travel preferences, interests, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences for receiving marketing communications from us.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage your travel bookings and enquiries
• To communicate with you about your journey, including pre-departure briefings and in-travel support
• To send you relevant travel inspiration, destination guides, and promotional offers (where you have consented)
• To improve our website, services, and customer experience
• To comply with legal obligations, including anti-money laundering and fraud prevention requirements
• To protect your vital interests and those of other travelers

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary to fulfil your booking or to take steps before entering a contract with you.
• Legitimate Interests: To improve our services, prevent fraud, and conduct direct marketing where permitted.
• Consent: Where you have given explicit consent, such as for marketing emails or cookies.
• Legal Obligation: Where we must process data to comply with applicable law.

5. Sharing Your Information

We may share your personal data with the following third parties:

• Service Providers: Hotels, lodges, airlines, ground operators, transfer companies, and other suppliers necessary to deliver your itinerary. All suppliers are bound by data processing agreements.
• Payment Processors: Secure third-party payment processing services.
• Technology Providers: CRM, email marketing, and website hosting providers who process data on our behalf under strict contractual obligations.
• Legal & Regulatory: Government authorities, courts, and law enforcement where required by law.

We do not sell your personal data to third parties.

6. International Data Transfers

As an international travel company, the delivery of your itinerary may require transferring your personal data to countries outside the United States and the European Economic Area (EEA), including the destinations you are visiting. Where we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant regulatory authorities
• Adequacy decisions where applicable
• Contractual protections with all international suppliers

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site usage. We use the following types:

• Essential Cookies: Required for the website to function properly. Cannot be disabled.
• Analytical Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to serve relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Booking records: 7 years from the date of travel (for legal and tax compliance)
• Enquiry data: 2 years from last contact
• Marketing consent: Until you unsubscribe or withdraw consent

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no legitimate reason for us to continue processing it.
• Restriction: Request that we restrict processing of your personal data in certain circumstances.
• Portability: Request transfer of your data to another organisation or to you, in a structured, commonly used format.
• Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information.

To exercise any of these rights, contact us at: [email protected]

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include SSL/TLS encryption on all data transmissions, restricted access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at [email protected] and we will delete the information.

12. Third-Party Links

Our website may contain links to third-party websites, including hotels, airlines, and travel suppliers. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us: