Accessibility Statement
Version 1.0 | Published: 9 November 2026 | Next review: 30 June 2027
Accessibility Statement
1. COMMITMENT
Explorify LLC ("Explorify") is committed to ensuring that its digital services are accessible to all users, including persons with disabilities. This Accessibility Statement applies to the website www.byexplorify.com, the business-to-business portal at b2b.byexplorify.com and the Explorify mobile applications for iOS and Android (together, the "Digital Services").
2. APPLICABLE STANDARDS
2.1 Explorify aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA and to the harmonised European standard EN 301 549.
2.2 This statement is published having regard to Directive (EU) 2019/882 on the accessibility requirements for products and services (the European Accessibility Act), applicable from 28 June 2025, and to the national legislation implementing it, including the Polish Act of 26 April 2024 on ensuring compliance with the accessibility requirements of certain products and services by economic operators, as well as the Americans with Disabilities Act.
3. CONFORMANCE STATUS
The Digital Services are partially conformant with WCAG 2.2 Level AA. Partially conformant means that some parts of the content do not yet fully conform to the standard. Explorify is undertaking a programme of remediation described in section 5.
4. ACCESSIBILITY FEATURES
Responsive layout which adapts to screen size and supports text enlargement up to 200% without loss of content.
Colour contrast between text and background designed to meet a minimum ratio of 4.5:1 for normal text.
Navigation and booking functions operable by keyboard, with visible focus indicators.
Text alternatives for informative images and labelled form fields.
Support for screen readers, including VoiceOver on iOS and macOS, TalkBack on Android, and NVDA and JAWS on Windows.
Language selection and an option to receive assistance by telephone, email or WhatsApp.
Booking forms which allow travellers to request special assistance, including wheelchair assistance at airports.
5. KNOWN LIMITATIONS AND PLANNED IMPROVEMENTS
5.1 Explorify is aware of the following limitations:
Third-party components, including interactive maps, the Stripe payment page, the GetYourGuide activity widget, the Cloudflare verification step and the automatic translation service, are provided by third parties and may not fully conform to WCAG 2.2 Level AA. Explorify has limited control over such components;
Certain responses generated by the artificial intelligence tools may not be structured for optimal screen reader navigation;
Some PDF documents, including vouchers and itineraries issued by Suppliers, may not be fully accessible;
Certain images supplied by Suppliers may lack adequate text alternatives.
5.2 Explorify intends to address the limitations within its control by 30 June 2027, including through improved error messaging in forms, accessible document templates and regular automated and manual testing.
5.3 Where any content or function is not accessible to you, Explorify will provide the information or complete the Booking through an alternative channel at no additional cost.
6. COMPATIBILITY
The Digital Services are designed to be compatible with the current and previous major versions of Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge, and with the current versions of iOS and Android, together with their built-in assistive technologies.
7. FEEDBACK AND CONTACT
Explorify welcomes feedback on the accessibility of the Digital Services. Please report any barrier you encounter, stating the page or function concerned, by email to [email protected] with the subject line "Accessibility", or by telephone or WhatsApp on +1 646 982 3722. Explorify shall acknowledge receipt within five working days and endeavour to provide a response or an alternative means of access within 30 days.
8. ENFORCEMENT PROCEDURE
If you are not satisfied with Explorify's response, you may submit a complaint to the authority responsible for the enforcement of accessibility requirements in your Member State of residence. In Poland, information on the competent authorities and the complaint procedure under the Polish Act of 26 April 2024 is published at www.gov.pl/web/dostepnosc-cyfrowa.
9. PREPARATION OF THIS STATEMENT
This statement was prepared on 9 November 2026 on the basis of a self-assessment by Explorify. It will be reviewed at least annually and upon any material change to the Digital Services.