Booking Terms and Conditions

Explorify LLC | For bookings on the Explorify portal and app | Version 1.0 | Last updated: 7 November 2026

By confirming this booking you agree to these Booking Terms, the fare or rate rules shown for this booking, and the B2B Portal Terms and Conditions that apply to your account. Your booking is made with Explorify LLC, 954 Lexington Ave. #1062, New York, NY 10021, USA, acting as booking agent for the airline, hotel or other supplier.

All bookings

1 Payment. The price is taken from your portal balance when the booking is confirmed or the ticket is issued. Prices are live and can change until then. If the price changes before confirmation, you will be asked to accept the new price first.

2 Names and documents. Each name must match the traveller's passport or identity card exactly. Each traveller needs a valid passport and any visa, entry permit or health document required for the trip. Airlines and hotels may refuse travellers with wrong names or missing documents, and the costs are not refundable.

3 Booking for others. If you book for your own customers, you confirm that you have given them these terms and the supplier's rules, and that you have their permission to share their details with us and the supplier.

4 Cancellations and changes. You can cancel or ask to change a booking on the desktop portal or in the app. The cancellation and change rules shown with the fare or rate at the time of booking apply. Some bookings cannot be cancelled, changed or refunded.

5 Refunds. Refunds are credited to your portal balance once we receive them from the supplier, within the supplier's timelines. Supplier penalties and Explorify service fees are not refundable.

6 Contact details. Give a mobile number and email address where the traveller can be reached. We send schedule changes and supplier notices to the details on the booking. We are not responsible for updates missed because those details are wrong.

Flights

7 Ticketing. A flight is confirmed only when the ticket number is issued. Unticketed reservations may be cancelled by the airline without notice.

8 Name corrections. Airlines charge for name corrections or may not allow them at all. Any charge is taken from your portal balance.

9 No-shows. If a traveller does not fly a booked flight, the airline may cancel the rest of the journey, including the return, and the unused flights may not be refunded.

10 Schedule changes. Airlines may change times, routes or flight numbers. Rebooking or refund options follow the airline's policy.

11 Baggage, seats and meals. These depend on the airline and fare class shown at booking. Extras bought through Explorify follow the airline's rules and cannot be transferred.

12 Airline penalties after ticketing. If an airline charges a penalty after ticketing because a booking broke the fare rules (for example duplicate bookings or wrong passenger types), the charge is taken from your portal balance.

Hotels

13 Rate rules. Each rate shows whether it is refundable and the last date to cancel without charge. After that date, or for a non-refundable rate, the hotel's cancellation charge applies, up to the full price of the stay.

14 Check-in. The hotel sets check-in and check-out times and may ask for a passport and a credit card for deposits or extras on arrival.

15 Local taxes and fees. Some hotels charge city taxes, resort fees or similar charges that must be paid at the hotel. Where we know of them they are shown at booking, but they are not included in the price unless stated.

16 No-shows and early departure. If the guest does not arrive or leaves early, the hotel may charge for the full booked stay.

Our role and responsibility

17 Explorify acts as booking agent for the supplier, who is responsible for providing the service. We are not responsible for the supplier's acts, omissions, delays or cancellations. Our total liability for a booking is limited to the amount paid for it. If you are a consumer, nothing in these terms limits your rights under the consumer law of the country where you live.

18 A flight-only or hotel-only booking is a single travel service. It is not a package travel contract.

Data and help

19 We share only the data needed for the booking (such as names, date of birth, contact details and passport details where required) with the supplier and booking systems. We handle personal data as described in our Portal and App Privacy Policy at www.byexplorify.com/portal-privacy.

20 For help or complaints, contact us by phone or WhatsApp on +1 (431) 533-9900, by email at [email protected], or through www.byexplorify.com/legal.