Refund & Cancellations

Refund & Cancellation Centre

Submit your refund or cancellation request below. Select the booking type and enter the details below, and our team will handle the rest.

Voucher / Booking Confirmation

Fill in the details below. After you submit, you will receive a reference number. Please then email your voucher or booking confirmation (PDF, JPG or PNG) to [email protected], quoting that reference, so that we can match it to your request.

Hotel Details

Hotel Name*

Check-in Date*

Check-out Date*

Reservation / Booking Number*

Guest Name(s)

Room Type

Reason for Refund

Reason*

Additional Notes

Your Contact Details

Full Name*

Email Address*

Phone Number

By submitting you agree to our Terms and Privacy Policy.

Processing Times

Hotel Booking5–10 working days

Flight7–14 working days

Car Rental5–7 working days

Cruise10–21 working days

Portal Cancellation45 working days

Need Help?

[email protected]+1 (431) 533-9900

Portal Holder Commission

Portal holders earn commission on each reservation they book through their portal. Commission is only given once the booking is completed. No commission is paid on a reservation that is cancelled, whether the cancellation is made by Explorify, by the supplier, or by the airline or hotel. Commission is also not given for a booking that is not used.

All online card payments are received by EXPLORIFY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Poland). Read how we handle payments in our Privacy Policy.

All refund requests are reviewed by our dedicated team. Refunds are processed to the original payment method. We do not process cash refunds. For urgent matters, contact us directly on WhatsApp.